Legal
Privacy Policy
We collect as little as we can and protect what we keep.
What we collect
- Your email address, when you buy or sign in. It identifies your account and is where we send magic links, receipts and product updates. We store it encrypted.
- Purchase records: what you bought, when, and the amount. Card details are handled by Stripe; we never see or store them.
- Brand files, if you connect Nexin to an AI app: the files Nexin’s tools write about your brand (brand, speaker, proof, customer phrases, winning posts, funnel) when your AI saves them, or when you upload them. They’re stored encrypted, only you and the apps you connect can read them, and you can download or delete them any time from Brand files in your library.
- Connector usage: which Nexin tool your AI used, when, and the size of the request. Not the text of your drafts.
- Basic technical data: IP address and browser, in server logs and to protect sign-in from abuse.
- Analytics: we use Google Analytics to understand which pages are visited. It uses cookies, and only after you accept the cookie banner.
- Ad measurement: we use the Meta Pixel and Meta’s Conversions API to measure ads (page views, items added, checkout and purchases). The pixel uses cookies, and only after you accept the cookie banner. A purchase is also sent from our server, with your email hashed, so a blocked pixel still records the sale. We don’t send your email to Meta in a readable form.
Why we use it
- To deliver what you bought and give you access to it, including your brand files in every chat you connect.
- To send sign-in links, receipts and updates to products you own.
- To prevent fraud and abuse.
- To improve the site.
We don’t sell your data and don’t send marketing to people who haven’t bought or asked for it.
Who processes it
| Provider | Purpose |
|---|---|
| Stripe | Payments and receipts |
| Mailgun | Sending email |
| Railway | Hosting and database |
| Google Analytics | Site analytics |
| Meta | Ad measurement |
How long we keep it
Brand files are kept until you delete them or your account. Account and purchase records are kept while your account exists and as long as tax and accounting rules require. Server logs are kept for a short period.
Your rights
You can ask for a copy of your data, a correction, or deletion of your account at any time by emailing support@nexin.si from your account address. Depending on where you live (for example the EU, UK or California) you may have further rights; we honor them.