Refund Policy

Nexin doesn’t refund payments. Instead, your first plan starts with a 14-day free trial: you try every tool before you pay anything, and if you cancel before the 14 days end, you’re never charged.

14-day free trial

• The trial is for your first plan on an account. Nothing is charged at checkout; your card is charged the plan’s price when the 14 days end, unless you cancel before.
• Cancel from your account page (Manage billing). The plan stays on until the trial ends, and you’re never charged.
• Switching between Pro and Full, or monthly and yearly, during the trial charges nothing: the trial carries on, and the first charge is the price of the plan you’re on when it ends.

No refunds after the trial

Because you can try Nexin free first, payments aren’t refunded: not the first charge after the trial, not renewals, and not the difference charged when you move up to Nexin Full, except where the law requires it. You can cancel any time from your account: the plan stays on until the end of the period you paid for and isn’t renewed.

If something in a module is broken or doesn’t match its description, email us and we’ll fix it.

Billing errors

A double charge, or a renewal charged after you cancelled? That’s our mistake, not a refund request: email support@nexin.si from the address you used at checkout within 14 days of the charge, with the Stripe receipt number, and we’ll reverse it to the original payment method. Your bank may take a few business days to show the credit.

What happens when a plan ends

Its modules and prompts, in your library and through the connector, leave your account. Your brand files stay saved if you come back.

One-time purchases

Modules bought with a one-time payment before October 17, 2026 kept their 14-day refund from the purchase date; after that, those purchases are final.

Questions

Write to support@nexin.si.